Customers who decided to take advantage of the program sent in their old Kindle under the assumption that ColorSoft would replace their current e-reader. Unexpected performance problems meant that it did not go according to plan. They have gone with their complaints reddit Reviews on and ColorSoft product page On Amazon, which has a rating of 2.5/5 stars.
It's worth noting that not everyone has experienced performance issues—I didn't notice an issue in mine. colorsoft review unit—But if you do, you should contact Amazon's customer service team for a refund or replacement. But this is where things get complicated. If you choose a refund and have used the discount, you will only get back the amount you paid. Since the 20 percent off coupon is no longer valid, you'll now have to pay full price for the ColorSoft whenever Amazon starts shipping it again. If you choose to wait for a replacement, you will have to wait an estimated three to five weeks to receive the replacement model.
Waiting until mid-December might be fine for some, but those who traded in their previous e-readers may be left without a device. Even if customers decide to use the refund for a new purchase paperwhite Or basic kindleThey can't take advantage of trade-in promotions because they no longer have the equipment to send. Instead, they have to pay the full price. According to multiple reviews on the ColorSoft product page on Amazon, customer service representatives have told customers that the original discount cannot be transferred to another Kindle. (It doesn't help that Amazon's new lineup of e-readers is more expensive than its predecessors.)
Some customers have had better luck. Depending on the trade-in, Amazon will sometimes credit the gift card to your account immediately, as long as you send the device within 30 days. Some people kept their original Kindle until they received a new Kindle, while one customer managed to secure the extension upon their return. quick payment This appears to only apply to the US—on several Reddit threads, people in britain Let's say Amazon requires you to appraise your devices before receiving trade-in credits.
I didn't experience yellow bands or discoloration on my review unit, but I had a few other reservations about the ColorSoft. The color screen is impressive, but the constant refreshing to render colors and load times are a bit irritating (this is a problem on most color e-readers). It's also very expensive, costing $80 more than the Paperwhite Signature, which has many of the same features except for the color screen. The ColorSoft doesn't have a page-turn button or stylus support, making it not seem like a good value either.
We have contacted Amazon about these complaints but the company did not comment till press time.