In May 2024, Sonos released a completely reconstruction and overhaul mobile app for Android and iOS. The new software was to improve performance, to make the app feel more adaptation and allow for new features in the future. But customers immediately complained about countless bugs, downward the performance of the Sonos speaker system, and characteristics that went missing.
The controversy effectively torped Sonos's reputation with many customers. In the months, Sonos has worked to address issues with re -achieving his confidence, reinstated app, and brought back the features absent at the time of launch. The company is still not completely recovering with its huge mistake. On January 13, 2025, Sonos announced that CEO Patrick Sains left the post after being unable to turn things.