Starbucks' online ordering app went down on Thursday, the same day the coffee giant introduced it Holiday-Themed Menu,
This cut continued on Friday as well, leading to complaints from customers on social media. Said They were not able to pre-order beverages and could not avoid standing in line for two consecutive days.
downdetectorThe company, which tracks website and app malfunctions, collected more than 2,000 consumer complaints on Thursday about the Starbucks app not working. The site also received more than 2,300 reports of problems with the app on Friday.
Starbucks did not immediately respond to CBS MoneyWatch's request for comment about the status of its app.
starbucks app not working
When a Starbucks customer complained on x She couldn't use the app, with the company responding that “the order-ahead-and-pay feature in our app is currently being temporarily shut down.”
“We continue to welcome and serve customers in our drive-thru and in-store,” Starbucks wrote from its customer service account.
The company did not explain why the Starbucks app is not working.
The coffee giant's app was also down in July due to a global issue Microsoft outage that shook up industries Airlines To Health care,