Customers of Barclays bank Haven left unable to access web app and online banking, make payments to and from their accounts, or access customer services, in the wake of a significant it on .
According to Ookla's downdetector serviceReports of Issues Affecting UK Customers Began Shortly After 5AM on 31 January, and have remained relatively constant Since then
In a statement posted to social media network x (Formerly Twitter), Barclays confirmed it was experience an ongoing outage and apologized To those who have seen issues with its services as a result.
“We're having some problems with some of our systems today – We're sorry about this and we're working hard to fix the issue,” a speakesperson said.
“You may have trouble using some features in our app, online banking, as well as payments in and out of your accounts – We're also also also also to help you over the talephone or evening usage.
“You can still use your cards and cash machines as normal,” said the speakesperson, ALTHOUGH This Goes Against Reports from Customer, some of who are saying that they have cars reply
The bank also said that if people have been unable to make a payment, they should not not attempt to make it again. More information on affected services is available here,
Banks and other Financial Services Organizations are Acutely Vulnerable to it disruption giving the expert to which they are relied on by consumers and businesses alike, and such outages are not incedes.
Earlier this month, an outge at capital one in the united states when customers locked out of online banking services for days folling a supply chain increase IRD-Party Supplier of Fintech Services Such as Payment processing that works with capital one.
At the time of writing, there is no evidence or indication to sugges that the downtime at barclays has been caused by a cyber attack or other form of second or second Supply Chain Incident,
In institutions where they are responsible to questions, barclays' Customer Service Teams are currently referring only to “Technical issues”.
Bad timing
However, the it outage at barclays has a significant sting in its tail giving Friday 31 January 31 January is the HMRC deadline for filing self-assessment tax returns, which Must be Done by Midnight.
This has raised justifiable Concerns Among Self-Employed Customers BeCause that those who miss this deadline Face an initial fixed penalty of £ 100 even in the event that there is no tax to pay, or payment has been made on time, with additional penalties following.
People who provide hmrc with a reasonable exchange for missing the annual deadline may avoid a penalty, but all these cases are always considered on an individual basis.
This has left many barclays customers concerned, with many taking to social media to ask if the bank will compensate them for any fines incurred.