Fujitsu has been forced to escalate problems with a key it system used by airticity in the report of ireland (ROI) to avoid potentially impacting the energy Companaly ned.
Fears Over the Billing Application Developed for SSE AIRTRICITY ROI by Fujitsu has raised alarms in Fujitsu's Leadership.
According to a source, the issues should have been fixed as part of a fujitsu initiative, Known as project ivy, launched after the Post Office Horizon ScandalWhich seeks to tackle critical software defects, and improve testing and governance across its systems. “It has had to be escalated for Urgent Attention Before It does Real Harm to Customers,” They said.
Fujitsu said it's reviewing its software for potential problems in response to the post office Horizon Scandal. In His fifth witness statement To the scandal public inquiry, Paul Patterson, The CEO of Fujitsu in Europe, stated that the company is addressing the remediation of systems and technology under the rebuilding Trust Programme.
There is no suggestion the haansen system is causing the issues. According to the source, “The Billing Application is Spare from Hansen's Billing System But Integrates With It, Processing Key Data Data Before Passing it for Billing and Account Reconstruct
After multiple attempts by computer weekly, fujitsu refused to comment on the alleged problems with its application. Sse airtricity said: “The other sse Airtricity services which utilize the all island billing system Supplied by Hansen And the proprietary system supported by fujitsu include the republic of Ireland business. There are no issues related to system performance which are matterial impacting customers. “
The Source Told Computer Weekly that Fujitsu is Concerned, and that Issue has been escalated to Fujitsu in Japan.
Airtricity would not comment on whether fujitsu is addressing these issues, stating that “Any Queries Regarding Fujitsu Business Operations Should be direct to the company”, but fit Ing customer confidentiality.
In March 2024, Fujitsu Closed down its republic of ireland business For new business after a review of the operation's performance and market outlook, with the contrast with sse airtricity transferred to the uk business.
“It is with regret that we have taken a difference a different not to pursue new business in the IRISH OFFICE,” The email stated. “Going forward, fujitsu plans to refocus its IRISH Operations on the Fulfilment of Existing Customer Contractual Commitments.”
Long-term partners
Fujitsu and Airtricity have a long relationshipWith fujitsu playing a key role in its operations Across Both Northern Ireland and the republic of Ireland. Fujitsu developed and integrated a customer information system (CIS), Automated Billing and Customer Communication Processes and Managed The System Integration and Selection of It Suppliers.
In December 2023, A Senior Sse Airtricity Employee in Roi Publicly Praised Fujitsu's Role in Supporting Its Operations, Presenting A Certificate of Execlalence to the Itamment Team Tricity's business and it customer support teams.
The Billing Application Concerns Come Months after centrica chose not to award a deal about £ 45m to fujitsuCiting Concerns about the reputational damage from its involvement in the post office scandal.
CRM migration issues
Last Year, Problems Were Experienced by SSE AIRTRICIT CUNE A CRM Software Migration Cured Service ISSUES in Northern Ireland. The source Told Computer Weekly: “The CRM migration was part SSE Airtricity Roi's Project Genesis ProgramWhich included upgrading core billing and crm systems. “
Local reports described problems, which were unrelated to fujitsu, being experienced by customers in Northern Ireland. Sse airtricity said this happy during a crm system migration.
In November, The Belfast telegraph Reported That sse airticity had sent elderly and vulnerable residence in a social housing development gas bills despite them not having gas boilers installed, and this continued Eveen after the COS TOLD ASUCH.
Airtricity said the issues in Northern Ireland Have Been Resolved. “Sse Airtricity Gas Northern Ireland Undertook A CRM System Migration to a New Platform which was completeed in May 2024 for all gas customers in Northeren Ireland,” Said an SSE AIRICITY Spokesperson. “We took a phased approach to migrating customers to the platform in order to minimise disruption. While some customers experienced service issues as the systems bedded in, these have prince been resolution. “