Microsoft is investigating an issue with its Microsoft 365 service and its Teams app that some users are reporting downdetector That they are facing problems using services like Exchange and Outlook.
On social media service X, Microsoft posted a Message As of early Monday it is assessing “an issue impacting users attempting to access functionality within Exchange Online or Microsoft Teams Calendar.” According to users' posts, this issue is affecting Microsoft users globally.
Microsoft said in a later post, “We have identified a recent change that we believe had this impact. We have rolled back the change and are investigating how to mitigate the issue.” What additional actions need to be taken.”
Microsoft 365 is a subscription-based app that packages services like Word and Excel, as well as offers cloud-based storage, while Teams is primarily used by workplaces for video calls and online chat. Although DownDetector, an online service that tracks technical outages, had only a few dozen reports of problems with 365 as of Monday morning, users posted on social media that they were experiencing problems with Microsoft services. .
The University of Galway is “aware of an issue affecting certain Microsoft 365 services, including Outlook, Outlook Calendar, Teams, etc.,” noted Irish University IT Group at X. “This is an intermittent issue affecting Microsoft 365 customers globally. Microsoft is aware and is investigating.”
When did the outage start?
According to DownDetector, reports of power outages began around 4 a.m. Eastern Time. The outage detection service said that as of 10 a.m., there were about 2,000 reports from people saying they were experiencing problems with Microsoft 365.
Monday's problems with Microsoft 365 come one after another Large scale power cuts in JulyThat's when banks, airlines, healthcare systems and other industries that rely on the service were hit by a technical issue caused by global cybersecurity firm CrowdStrike.
The disruption, which led to the cancellation of thousands of flights and train services globally, also led to several lawsuits with Delta Air Lines. trial CrowdStrike and Microsoft discuss the outage that brought down the airline's internal systems chaos For passengers.
Is Outlook down?
According to DownDetector, some users reported problems with Microsoft Outlook, including trouble connecting to the service as well as sending emails.
“Outlook 365 is really down this morning. Experiencing intermittent email outages,” wrote one user on Downdetector.
Others said they were having trouble accessing their OneDrive files, which are documents saved on the cloud.
Has Microsoft given any update?
At 9 a.m. Eastern Time, Microsoft said it was working on a solution to fix the problem, though it did not give a timeframe for when its apps would be back up and running.
“We have begun deploying a fix that is currently progressing through affected environments,” Microsoft wrote on the issue.
Shortly before noon, Microsoft Said The patch was deployed to approximately 98% of “affected environments”, with “our targeted restarts required for mitigation being executed as quickly as possible.”
But at 1:51 pm the company issued another update Customers are disappointed, admitting on social media that it is “experiencing delays” in restoring affected 365 services.
“We understand the significant impact of this incident on your businesses and are working to provide relief as quickly as possible,” Microsoft said.