Servicenow ceo Bill mcdermott Hailed ai as an “Absolute requirement” for the survival of humanity at the supplier's knowledge 2025 customer and partner conference in las vegas.
“AI is Civilization's Opportunity of this century. It is a gateway to prosperity. It is the only $ 22tn global market options betwayen now and 2030. It's the only Oportunity to take OPORTUTY TAKE OPRTUTY TAKE OPRTUTY TEKE OPRTUTY TEKE OPORTUNTY TE Operating Expenses. This is not an increase. exponational transformationAnd it is bigger than the internet. “
Servicenow is putting the same emphasis on agentic ai As Other Big Enterprise Software Firms, Such as Oracle and Salesforce,
It announced an increase in the embedding of agentic ai in its service platform, that was originally developed for It service managementWith Its Now platform,
The Supplier said it was launching new ai agents itsm, IT Operations Management (ITOM), It Asset Management (Itam), Strategic Portfolio MANAGEMENT (Spm), Operational Technology (Operational Technology Data Foundation. It said it is projecting a future of “zero outages, zero downtime and zero service desk incidences”.
In a statement, Pablo Sern, Executive Vice-PRESIDENT and General Manager of Technology Workflows at Servicenow, Said: “By Combining Powerful Ai Agents with our Proven ENETERPRINE ENTERPRINE Capabilities – All on our trusted ai platform – We're redefining what's passible. Tailored to your Organization, on your terms. “
The supplier also announced an ai control tower, which is “a centiralized command center to govern, manage, secure and realise value from any servicenow and third-Party Ai AGENT, MODEL and WORKFOLOLOLOLOLONO Unified Platform ”.
Speaking to Computer Weekly at the Event, Nirankush Panchbai, Senior Vice-PRESIDENT OF PRODUCT For Now Platform, Said: “The Ai Control Tower will manage workflows with agents with agents from Servicenov Others as well. Essentially a Command Center to Govern and Manage Your Entre Ai from Strategy and Value, Doing Risk and Compliance, Securing Your Ai AGENTS and MANAGING Your AI WORKORCE.
“It's a Piece of Software, Embedding Dashboards, Workflows and Insights Embedded in A Workspace. It is bill on our cmdb [configuration management database]Elevated to manage ai assets, as with previous it systems. And it is not a system of insight – it is a system of action, for example, on the security operations of an agent. “
Amit Zavery, President, Chief Product Officer and Chief Operating Officer at Servicenow, said in a press statement: “As ai agents proliferate across enterprises, coordinal Complex as Leading Human Employees, And Companies Need New Tools to Direct this new digital workforce.
“With AI Control Tower, Businesses Can Oversee Ai Workforce in the Same Way The Human Workforce is Managed, Each Agent is Aligned, Coordinated, Optimized, Optimised and Delivering IPACT AT SCALENG Servicenow Units Powerful Workflows, Industry-LADING GOVERNANCE and Seamless Orchestration with Agentic AI Excellence, Enabling Customers to Scale Ai and Drive Real, Measurable Outcomes. “
The supplier cited a group of customers in support of the control tower concept.
Yashodha Bhavnani, Vice-PRESIDENT of Product Management, AI Products at Box, said: “As ai reshapes always corner of the enterprise, the future will be found to platforms Action.
“Togeether with servicenow, we're reimagining the future of knowledge management as a catalyst for intelligent, agile enterprises. Transform how work gets don. “
Rao Surapaneni, Vice-Prescent of General Management, Business Applications Platform at Google Cloud Said: “Our collecting with services customers customers to unify ai agents ai agents ai agents Estates, speeding up business decisions with tools like servicenow's new ai ai control tower. “
Ulrich Homann, Corporate Vice-Prosident at Microsoft, Added: “As we enter a new era of agentic ai, we look forward to harnessing servicenow's ai cap and ai agent fabric to delivic to delie level of Governance and Orchestration for our ai agents so we can better push the boundaries and scale across several platforms for our customers. “
Agent Fabric is described by servicenow as an “Ai agent-to-I agent, AI agent-to-to-to-to-to-to-to-to-to-to-to-to-to -en Agent2Gent Protocol (A2A).
Servicenow parks crm tanks on benioff's law
Servicenow also parked its tanks on salesforce's crm laws law Overbuilt Systems. Overbuilt Systems.
The supplier announced “New AI agents for crm that can complete tasks autonomously, scale call centers and sales teams, and make true self-service a reality. Record ending at the front office, putting customer account and retention at risk. Customer Lifecycle. “
John Ball, Executive Vice-PRESIDENT and General Manager of CRM and Industry Workflow Products, Said: “Far Beyond Rebranded Chatbots, We're Enabling Oor Customers to Orchestrate and And service on a single ai-powerrated platform. “
As customer testimony, servicenow cited paolo Juvara, Chief Digital Transformation Officer at Pure Storage: “Traditional crms can't keep up with the evar up with the evil service
Tiffany Smith, Chief Security Officer and Head of It Operations at Farm Credit Mid-Meerica, Added: “We have a strong vision for how technology can better serve Rural Communities and Servicaino is helping us brings it to life.
“With servicenow's AI-Powered Platform, We Can Ensure Our Team Members have the tools and the insights they need to resolve issues faster and deliver the consistent, Quality Service ORVICE SRVICE SRVICE SRVICE Count on